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If I called and wanted to give you money, wouldn’t you call me back? It’s a “sales lead.” It means, Here’s a customer who wants to spend money with your business. Well-run businesses follow up promptly. Lately, I’ve had a run of small businesses that don’t get back to me. Makes me crazy. Nail Taxi: I’ve made three … read more No reply

Old guys who can fix things

When Darren’s father got out of the truck, I was dismayed. This plumbing company is a father-son business. I was hoping that Darren was the father and that he was apprenticing his 20-something son. But Darren, in his late 40s, is the son. His father is 75. Now, don’t get me wrong. Donald, the dad, is … read more Old guys who can fix things