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If I called and wanted to give you money, wouldn’t you call me back? It’s a “sales lead.” It means, Here’s a customer who wants to spend money with your business. Well-run businesses follow up promptly. Lately, I’ve had a run of small businesses that don’t get back to me. Makes me crazy. Nail Taxi: I’ve made three … read more No reply

Hold that music!

How long now have companies had customer service lines? Fifty years? Eighty? So why is it that they have not yet figured out hold music? Anyone who’s calling customer service already has a problem. So a company should start the conversation pleasantly, right? But no. We’re already irritated with the product, service or website when we pick up the … read more Hold that music!